When you shop with us, we want you to be completely satisfied with your purchase.
If, for any reason, you would like to return an item that has been purchased online, we will happily accept it for a credit or exchange (exc. shipping and handling fees) within 7 days of your delivery date, as long as it’s in a saleable condition, in its original packaging and hasn’t been installed. You must obtain a Return Merchandise Authorization (“RMA”) number within the applicable Return Policy period. Volfen will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Volfen must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Below are some important things you need to know about returning an item:
A 20% handling and restocking fee applies on all returns
Delivery costs are non-refundable
You have 7 days after your delivery date to contact us about your return
We only accept a return for credit or exchange
The returned product(s) must be unused, in its original packaging and must not have been installed or attempted to be installed
You are responsible for packaging and shipping the returned product(s) to us
We will credit your purchase only after we have received and inspected the returned goods
All clearance items are non-refundable and non-returnable
All custom items and items marked ‘special’ are non-refundable and non-returnable
Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 3 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
If you would like to discuss the return of an item or having any queries relating to a return, please contact us at firstname.lastname@example.org